Hi Andy,
The exhange center's transporter (Singpost) will contact you to arrange pickup. Before pickup, kindly package the device into a sturdy shipping box, and using bubble wrap, newspapers, or other recyclable materials to securely pack the device. The courier will arrive with appropriate paperwork for the pickup. Pickups can occur Monday through Friday, 0900-1800 hours. For orders created:
Monday through Friday, the exchange center will contact the customer the next business day to arrange a time pick up.
On Saturday or Sunday, the exchange center will contact the customer the next business day to arrange a time for box pick up.
The exchange center will schedule a three hour pick up window. For missed pickups, or if customers are not contacted by Singpost within the above timeframe, customers will need to contact the exchange center by calling 6845 6485 during business hours to arrange a pickup.
I'll be here if you have other questions.