The Microsoft Bluetooth Mouse cursor disappears on Microsoft Surface Pro 8

Question

The Microsoft Bluetooth Mouse cursor disappears on Microsoft Surface Pro 8 for quite a while and appears eventually after struggling a lot sliding with the mouse. This happens a lot.

Answer 1

Hello JohnPBayne,

Thank you so much for posting in Microsoft Community.

I appreciate you raising this concern to us, and I understand that you're having issues with your Surface. You got me here: we'll isolate this issue together.

Here are things you may try to fix the issue:

1. Make sure your Surface is up to date. Go to Settings > Windows Update > Check for Updates > Install > restart device.
2. Try unpairing the Bluetooth mouse and restart device before pairing it again.
3. Run Surface Diagnostic Toolkit.
4. Download drivers and firmware for your device: Download Surface Pro 8 Drivers and Firmware. from Official Microsoft Download Center
5. You may also try pairing the mouse in a different Surface and see if issue persists.

Please let me know how it goes and hopefully it helps!

Best regards,

Rolando S.

Answer 2

I ran all the things you listed except one. I don't have another surface to try. It seems to be working for the last couple of days.

Answer 3

Hello JohnPBayne,

We are happy to hear that the problem you had with your Surface has been resolved.

We’re glad we were able to help you!

To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

Thanks again for choosing Microsoft!

Sincerely,

Rolando S.