bitlocker recovery loop

Question

I installed a update on my surface pro 4 laptop (windows11) i left it on overnight for the update when I tried using it it said undoing changes made to ur device and then the blue screen came up and said system service exception on what failed it said ntfs.sys then everytime I turn on or restart the laptop it does the bitlock thingy and when I tried the safe boot it didn’t work green screen came up and said critical process died.

Answer 1

Hi Amreen Kaur,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has cause you.

Will you confirm which Surface device do you have, was it the Surface Pro 4 or the Surface Laptop 4?

The system update might not properly install or got corrupted. If your device stuck on a BitLocker screen, refer to this link on Finding your BitLocker recovery key in Windows.

Important: If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.

Kind regards,

Lavenia

Answer 2

Hi Amreen Kaur,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Respectfully,

Lavenia