Random reboots of Surface book on docking station

Question

I keep finding my surface book is randomly rebooting when plugged into the surface docking station.  I thought it was the docking station and swapped with a  new one but it keeps doing it.  there are no messages that I can see when I log back in, but everything is as if it just rebooted.  the tell is that my keyboard number lock is off when I enter my PIN, and that only happens when the machine has restarted.  Any ideas?

Answer 1

Hello,

We want to get this issue resolved. Can you check if all Drivers and Firmware were successfully installed. Check this link for the Surface Book Drivers and Firmware.

Regards.

Answer 2

Rizza,

I have this problem as well, though I'm not sure that it only happens when connected to my dock. Here's my event log of the last three instances. I know at least one of the times I barely had any programs open (Outlook, Edge, Word maybe). All of my firmware is updated. This is my 4th SB, and it's happened on all 4 that I've had since the launch date.

Answer 3

Hello,

We want this to get resolved. Check ZigZag3143 (MS-MVP) post last September 13, 2013 on this link and follow the instructions on how to run SFC.

Regards.

Answer 4

Rizza,

I just ran the "scannow", then the restore health DISM, then the "scannow" again, and at no point did any of them find any problems. Please let us know if you find a solution.

Answer 5

You may contact our Answer Desk support team on this link to assist you further on this ongoing issue.

Regards.