Surface book and CATIA

Question

Surface Book 2 was working just fine running CATIA student edition until a few weeks ago.

Tried reinstalling WIN 10 and CATIA several times but still will not run.

Any ideas.

Answer 1

Hi Sergio###,

Thank you for reaching out to Microsoft Community.

May I know if you get an error message when you tried to run CATIA on your Surface Book 2? If yes, please share the error message with us. If none, please let me know what happens every time you try to launch the app.

For now, please do these steps to troubleshoot the issue:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Book 2 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Run System File Checker Tool in Windows 10

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

Thanks for such a fast response.

I will try it and post the results later.

Sincerely appreciated.

Answer 3

My son and I were able to chat with a person from Microsoft and he was able to resolve the issue.

We reinstalled the correct version of WIN 10 and we are now able to run CATIA again.

I will post more details tomorrow.

Many thanks for all the help.