ARM64 processor problems

Question

Microsoft blew it on this one. I, and many others who bought a surface pro X with an ARM processor, bought a piece of junk.

You can no longer plug in a printer and have windows recognize it or manually install printer drivers because this machine will not allow it. This is the first computer that I bought that you can't just plug ang play. As far as I am concerned, this surface is garbage. Who designed this operating system? Microsoft is blaming printer manufacturers for not developing drivers instead of having the computer recognize a new device and automatically download the required drivers. This is the first computer that I have ever had this problem with. I am so upset with microsoft for this.

Answer 1

Hi there! my Surface pro X did not connect on wifi with Epson L805. And of course I DID NOT EXPECT that problem. Even apple\android phones can do!

I would say that selling this piece of non-stopping problems with connectivity without clear information that it does not work with majority of peripheral devices is kind of deceiving customers.

Unfortunately my warranty passed, when I understand this. PLEASE COME AND TAKE BACK YOUR PIECE OF GORBAGE from me.

Answer 2

I tried canon, hp and lexmark printers and none worked. And all of those printers were already connected to devices running windows 10. I downloaded drivers for each one, from the manufacturers and from other places and not a single one worked. There were no drivers of any kind that i found that would work, generic or from the manufacturer because I worked on this problem for weeks with no resolution. Just comments from people like you and others with things or printers that "might work". I was not about to go out and keep buying printer/scanners that "might work". And then, not being able to download a microsoft app to a microsoft computer was too much.

I got fed up with this problem and I returned the surface pro x and i was reluctantly given a refund on it, after pleading my case for an hour. I bought another laptop, and I was able to connect anything I wanted to it. Now i can do what i need to do on it, and it is not a microsoft lap top.

Answer 3

Microsoft blew it on this one. I, and many others who bought a surface pro X with an ARM processor, bought a piece of junk.

You can no longer plug in a printer and have windows recognize it or manually install printer drivers because this machine will not allow it. This is the first computer that I bought that you can't just plug ang play. As far as I am concerned, this surface is garbage. Who designed this operating system? Microsoft is blaming printer manufacturers for not developing drivers instead of having the computer recognize a new device and automatically download the required drivers. This is the first computer that I have ever had this problem with. I am so upset with microsoft for this.

I understand your frustration, but it really is the printer manufacturer's fault. Microsoft does not write the printer drivers that are included in windows, let alone the ones you can download from the manufacturer's website. Now whether Microsoft could do more to encourage these companies to write drivers, I can say as I don't know the inner workings of these companies.

But I would suggest you contact whoever made your printer and ask for a driver. You might not get anywhere, but at least you'll make your voice heard. It's unfortunately kind of a chicken/egg scenario, so to speak.

That said, there are some printers that are plug-and-play with the Surface Pro X. Brother laser printers are a good example. They work because Brother wrote a "class driver" that is included with windows that works for many of their printers. Note that this doesn't enable some of the more advance features of some of the multi-function models, but those can at least still print.

If all else fails try the standard Microsoft PostScript or PCL drivers and see if one of those will work with your printer. Many printers support at least one of these standards. For example, I've used the Microsoft PostScript driver to print to KonicaMinolta machines (the big all-in-one does everything kind) from my Pro X.

Answer 4

It wasn't just the fact that the printer wouldn't work, that meant that the scanner, that I really needed, didn't work either. And, worst of all, advice from Microsoft to download an app from the Microsoft store to allow my printer to work, failed miserably. I could not download the app I needed from the Microsoft store to a Microsoft laptop. That is really pathetic. Microsoft is a joke with their computers. Microsoft should have a disclaimer for any device they sold with the ARM64 processor that only devices designed for the ARM64 processor will work on it. It did not include this information. And, anyway, a company manufacturing something with this kind of deficiency and not informing the consumer is outrageous. And, FYI, I tried an HP, Canon and Lexmark printer with no results. And the printer manufactures did not have drivers for my printers, nor did they have drivers listed for any of their printers that worked with an ARM processor. I spent many hours with tech support people with no results. Microsoft blamed the printer manufacturers and the printer companies blamed Microsoft. I agree with them, it's Microsoft's fault for developing something that they know has specific drawbacks and not informing consumers about it. That is really sad and pathetic.

That is why, after much pleading, I was able to return the surface pro x and buy a laptop that actually does what I want it to do.

Answer 5

Hello mondaymoan,

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