Pinch to Zoom Not working on surface pro 4

Question

My wife's surface pro 4 pinch to zoom on touch screen stopped working 2-3 days ago. Sp4 is on windows 10 creators update ver 15063.296. It doesn't work on all browsers, on msft office and others programs which it previously does. I Checked on Settings > Devices>touchpad and its enabled. Please helped me as my wife is really annoyed by this.

[Moved from: Surface / Surface Pro 4]

Answer 1

Step 1: Swipe in from the right and tap or click Settings, tap or click Power,

and then tap or click Shut down to shut down Surface. If you can’t shut down

Surface normally, press and hold the power button on your Surface for 30

seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power

button on your Surface at the same time for at least 15 seconds, and then

release both.             

        The screen may flash the Surface logo, but continue holding the buttons

down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

You may also check this article about troubleshooting Microsoft Surface touchscreen issues.

<12/7 Mod Update>

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

How the you exactly do this? Shut down via screen shutdown icon? Then as it shut down hold the vol up and power at the same time for 15 secs? Is that it? 

Answer 2

This has impacted customers after installing the Fall Creators Update. Does

pinch to zoom fail as well when in this condition? others have found that going

into device manager and disabling/enabling the "Intel(R) Precise Touch Device"

in device manager made both the pen and the multi-touch work again. Less

disruptive than restarting. And the problem will probably re-occur.

Open device manager,  Click on human interface devices to expand it and it

should be near the bottom of the list. This is a temporary fix and the issue may

return, but for now, it is the only work around. Engineering asked that anyone

afflicted with this use the Feedback Hub App to send in a bug while in the bad

state before disabling/re-enabling so that they can get the logs.

More info at Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Answer 3

Now that this is one of the top Google searches for "pinch to zoom" problems with surface, just thought I'd post what worked for me.

https://www.microsoft.com/surface/en-us/support/hardware-and-drivers/troubleshoot-the-surface-touchscreen?os=windows-10&=undefined#Solution5W10 is a decent guide for troubleshooting, and performing step 6 restored my pinch to zoom function and surface pen function.

Answer 4

Hi everyone,

Today, we released an updateto the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Answer 5

Hi Lester,

There are some factors that might affect the pinch and zoom of your Surface. One of them is the outdated drivers. To help us resolve the issue, can you tell us the steps that you have done to resolve it? Did you try to update the drivers? Does this happen on tablet mode or desktop mode?