Share via

Surface Pro 4 won't charge or turn on...because it caught fire!! Please see the pictures

Anonymous
2019-09-09T18:10:11+00:00

Hello all.

So my Surface Pro 4 here had 4 years of extended warranty that I purchased and 3 months after it ran out my Surface all of a sudden stopped charging and now won't turn on.

Please see pictures below.

Also, the battery started to bulge enough to damage the screen and some other components because****IT CAUGHT FIRE!!

Any help on the matter would be appreciated.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2019-09-09T19:33:31+00:00

    Thank You For Posting in Microsoft Community. Call Microsoft Support 1-888-8Ι9-**** Between  10:00 A M t o 7:00 P M EST . We will Help you to fix your issues.

    Hello, Mitchell Evans6.

    I am not sure how this can be fixed, especially now that the 4 year extended warranty is out?

    Is there something that can be done about this?

    I am just glad I was around the device when this happened. I was able to get it outside before it damaged anything else.

    Thank you.

    0 comments
  3. Barb Bowman 80,275 Reputation points MVP Volunteer Moderator
    2019-09-10T09:41:09+00:00

    Mitchell Evans6 was a tech support scammer. Post has been removed. 

    When exactly did you purchase this SP4 and where?

    0 comments
  4. Anonymous
    2019-09-10T15:13:53+00:00

    Hello Smithtopher,

    Thank you for reaching out Surface Community. We sincerely apologize for what happen.

    Please contact Supportright away to have it replaced. We also sent you a private message, kindly reply back.

    Sincerely,

    KarenJune_F

    0 comments
  5. Anonymous
    2020-06-05T01:46:46+00:00

    Hi Smithtopher,

    Thank you for reaching out to Microsoft Community.

    Microsoft takes all customer reports involving its products seriously.

    There is no inherent risk or safety concern associated with expanding batteries in Surface devices. However, we recommend that users discontinue use of devices with expanded batteries and that users handle these devices with care. Lithium ion batteries used in Surface devices contain materials that can ignite if punctured, causing bodily injury and/or property damage. An examination by Microsoft determined the battery in this particular device was punctured by an external object inserted into the device.

    Microsoft strongly recommends that Surface users seek professional assistance with device repairs, and that they exercise caution if undertaking do-it-yourself repairs. Opening and/or repairing your device can present electric shock, device damage, fire, and personal injury risks, and other hazards. Assistance and information from Microsoft about device repair and other services is available at https://www.support.microsoft.com.

    You can contact your local municipality for guidelines on how to dispose of your device safely and responsibly as the guidelines may vary depending on where you live. If convenient, users in the United States, Canada, United Kingdom and Australia can take their devices to a nearby Microsoft Store for recycling.

    Additional safety and use information for Microsoft products can be found here: https://support.microsoft.com/help/4023454/safety-information.

    Kind Regards,

    Marrion Y.

    0 comments