System Firmware Update - 12/10/13 fails to install

Question

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Answer 1

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

Answer 2

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

Answer 3

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

Answer 4

Just updated the firmware, I'm not using cover, this is my second device, I had to return the first device because of problems with the upgrade in December. This device had no problems, these problems have occurred since this update. Temperature is around 62F here. I'll have to request another change of device. Thank you Microsoft!

If your device has no problems, do not update the firmware unless proven 100% safe.

I do sympathise with your situation (on my 2nd also) but you should be more wary.

Unfortunately Microsoft does recommend automatic updates, so you're really only following manufacturer instructions.

Answer 5

Unfortunately Microsoft does recommend automatic updates, so you're really only following manufacturer instructions.

If you go to the Windows Update settings. either in the Metro Interface (Change PC Settings under Charms options) or the Control Panel from the classic desktop, you will find "Install Updates Automatically (recommended).". So Microsoft DOES try to push updates to you automatically

EDIT:  Misread TheNewNormal's statement so I see now he's saying the same thing..