Micophone not working after downloading "Go To Meeting" Surface PRo 4 Windows 10

Question

I suspect that the Mike has been muted, but even with searching I cannot find how to mute and unmute the microphone. I have tried Right clicking on the microphone icon and can't find how to do it.

***Post moved by the moderator to the appropriate forum category.***

Answer 1

Hi Barry,

Thank you for posting your query in Microsoft Community.

I understand your concern. We will assist you resolve the issue.

I suggest you to follow the method and check if it helps:

Method : You may run the Hardware troubleshooter and check.

Follow the steps to run the troubleshooter:

1. Click on Start button, type ‘Troubleshooting’ and click Troubleshooting under Settings.
2. Now type Hardware Troubleshooter in the search option.
3. Click on Hardware troubleshooter to run the troubleshooter.

You may also refer this article which can help you identify and fix common sound problems in Windows, including no sound coming from your speakers or headphones.

Click on it for more information : **No sound in Windows**

Hope this helps. If the issue is unresolved get back to us, we will be glad to assist you.

Answer 2

My Surface 4 Pro does not seem to give the same screens as you suggest

I click on the Start button, and enter "Troubleshooting"

Under Settings, there is no "Troubleshooting"

There is

Troubleshooting history

Find and Fix Problems

only

I choose

Find and Fix Problems

I get to Control Panel>All Control Panel Items>

and the nearest to what I need seems to be "Hardware and Sound"with several choices, I choose "Recording Audio"

Note there is no "Hardware Troubleshooter"

It ask which device

Microphone Array or Headset Microphone

I use Microphone Array

It says "Couldn't Identify Problem" 

Useless.

I do a system restore to a few days back and the Cortana voice recognition works OK.

So you not have a simple answer to how to set Mute on and off on a Windows 10 Surface 4 PC - that is probably what is wrong..................

Answer 3

We appreciate your time and effort to getting back to us.

Please answer this question to assist you better.

1. Which app or program are you using? What is the make and model of the mic?
2. Do you have volume settings switch in the mic you are using?

To set mute on/off, it depends on the device you are using and the program or app which you are accessing.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

Answer 4

I have paid over £1000 to buy a Microsoft Surface 4 Tablet/PC.

Your comments suggest you have no idea what this PC is.

So please don't bother to answer if you do not have the PC available to check it out.

Regards

Barry H WHite

Answer 5

I experienced the same problem when I downloaded and installed the GoToMeeting application while my Surface Pro 4 was connected to a docking station. It would immediately disable the microphone. My solution was to first remove the Surface from the dock. Then, uninstall GoToMeeting and restart the computer. The microphone should now be working. If not - choose a system restore point from before the installation of GoToMeeting. Once the microphone is working, install GoToMeeting while the Surface Pro is out of the dock. The installation should work properly, and the microphone should function normally now. The GoToMeeting application will then work whether or not the Surface Pro is docked.