microsoft surface pro 8 photoshop

Question

I tried ps one photo it stutters like crazy and freezes i have 8 gb ram and lots of space. but even one simple edit is a big issue for surface how to fix that? why call it pro when alll i can do is watch youtube videos

Answer 1

Hello Mi ka,

Welcome to Microsoft Community.

In your description of the problem, we noticed that you were using "Photoshop" to edit a photo in the Surface Pro 8 at this time, but it seems that the Surface is freezing and stalling.

Here are some of my guesses based on your description:

1. The issue may be a Photoshop specific glitch.
2. The issue may be related to other third-party software in the Surface.
3. The problem may be related to the Surface's drive anomaly.

Therefore, to solve this problem, please follow the following procedure:

1. Perform a clean boot on the device.

I recommend trying a****Clean boot which****starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

Once the clean boot is complete, open Photoshop again and try to edit the image and verify that the same problem occurs again.

If the problem no longer occurs, it means that third-party applications that may have affected Photoshop use have been disabled during the clean startup process, which you can try to troubleshoot by referring to the additional information in the link:

2. Check the task manager.

If the problem occurs again while you are using Phtotshop, open the task Manager and check the process usage at this time, focusing on whether an application is full of disk, memory, or CPU.

This is to make sure that the problem is specific to Phtotshop, and if you notice that Phtotshop has become very high in system resources and is causing stalling, then I actually recommend that you uninstall the Phtotshop, download and install it again.

If the problem is still unresolved, you may want to contact Phtotshop customer Support to ask if there is a way to reduce the resource consumption of Phtotshop and alleviate the stalling and freezing issues originating from Phtotshop.

3. Reinstall the driver and firmware package for Suface Pro 8.

Here are the download addresses for drivers and firmware packages:

Download Surface Pro 8 Drivers and Firmware from Official Microsoft Download Center ****

Restart your Surface after manually clicking and installing it. If the problem stems from a driver failure, then the solution is usually effective.

But let me kindly remind you in the end that if the issue only occurs when you are using Photoshop, there is a good chance that the issue is related to Photoshop, so I recommend that you get in touch with Photoshop customer support about this issue.

Best Regards,

Mitchell | Microsoft Community Support Specialist

Answer 2

horrible did all steps still crashes

why call this pro?

i paid a lot money i could had bought a way better and cheaper laptop

never buy this again

Answer 3

did all lets face it, surface pro 8 with 8 gb is to weak.

Big regret but my own fault, thinking pro can do more than watch youtube videos

Answer 4

Hi Mi ka,

If your Surface Pro 8 continues to freeze after reinstalling the driver and firmware package for the Surface Pro 8, and this issue is not unique to Photoshop, I recommend that you reset your Surface. Back up all important data to prevent loss.

There are two options for resetting:

1. The first one is easier, go to the Start menu -- Setup -- System -- Restore -- Initialize this computer. You can try to reset by choosing how to keep your personal files first.

After the reset is complete, see if your Surface Pro 8 is in good working condition.

2. The second option is a bit more complicated, you need to refer to the information in the support link below to create a Surface dedicated recovery drive, and then use it to restore your Surface to factory Settings. This replacement scheme is more complete than Scheme 1:

Creating and using a USB recovery drive for Surface - Microsoft Support

If your Surface Pro 8 has no hardware problems, then resetting the Surface will usually restore it.

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist