Wifi stops working when HDMI plugged in via display port adaptor

Question

Every time I try to connect my external monitor I have an issue where after a few seconds my wifi connection stops working.

It still shows the available networks but asks for my wifi password again. When I try to enter it and click connect after a few seconds I just get the same error.

I was getting a similar issue with my Anker USB hub/Ethernet adapter but that was easily resolved by disabling the Ethernet port.

Has anyone had the same issue and managed to resolve it?

Thanks,

Greg

Answer 1

Hi,

Let us work on this together. What are the steps you have done so far to resolve this connectivity issue when you’re connected to an external display? Are you using a Surface Docking station or a third party docking station? Is the latest firmware update installed to your Surface device?

We will look forward to your response.

Answer 2

Bumping this... Any news on why this is happening, its unacceptable, can i return my Surface Pro 4 bought before Christmas for perhaps a newer built one, is it a hardware issue?, im thinking it is, as its been known for quite a while there is a problem which should and could have been fixed in a software update.

Fuming here, this thing is pretty useless without basic features :(

Answer 3

Yeah I've still not had any luck with it. I'm worked it's a hardware defect across the devices. I've of my friends has the same issue with his. 

In addition I get very similar behaviour when I plug my USB 3 hub. 

Really disappointed in Microsoft's "launch now fix later"  approach to the SP4 launch.  So many issues.