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This issue has happened before months ago and resolved itself. It has resurfaced and I would like some insight or educated guesses. My phone had over 90% battery when it shut down on it's own. I tried turning back on but got the low/dead battery icon. After charging for about 10 min, I was able to turn it back on and the settings showed battery was at 93%.
Luckily, I was able to record all of it with my secondary phone. I have full video evidence (12 min long) demonstrating this problem. Unfortunately, I didnt record the part when it "died" again a minute after the recording ended. I have yet to try reviving it as I type this.
Who else has encountered this? Is there a fix? This device doesnt see heavy usage or harsh environments. The phone is less than a year old. I received this direct from Microsoft March of 2021. Does the battery/hardware really fail in less than a year?
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I suspect you're seeing a false battery status and resulting shutdown. When this happened early on with my Surface Duo 1 (which I traded in for a Duo 2) I did a hard reset (holding the power button in until the unit shutdown and restarted) and I never saw it again. I've never seen it on my Duo 2.
Thanks for the input. I tried the hard reset the last time this occurred with no success. Luckily, the issue resolved itself after about an hour of repeated fails. I agree, it may relate to displaying an incorrect battery capacity. I bought V2 but found that the fingerprints annoyed me on the Black. I thought Microsoft was going to swap me for a white one but they refunded me instead and I never got a V2 : (
Strongly recommend the Duo 2. After the various updates it performs like a flag ship phone should.
This issue has happened before months ago and resolved itself. It has resurfaced and I would like some insight or educated guesses. My phone had over 90% battery when it shut down on it's own. I tried turning back on but got the low/dead battery icon. After charging for about 10 min, I was able to turn it back on and the settings showed battery was at 93%.
Luckily, I was able to record all of it with my secondary phone. I have full video evidence (12 min long) demonstrating this problem. Unfortunately, I didnt record the part when it "died" again a minute after the recording ended. I have yet to try reviving it as I type this.
Who else has encountered this? Is there a fix? This device doesnt see heavy usage or harsh environments. The phone is less than a year old. I received this direct from Microsoft March of 2021. Does the battery/hardware really fail in less than a year?
I still encounter this problem after hard rest couple time. This phone is new as i bought it in Dec-2021. Please anyone has good suggestion to let me know how to fix it? Should I follow this website and recover the Duo by myself?
This battery issue is so annoying....