Surface pro 7 USB C stoped working! no charging, no usb c hub

Question

My brother have also a surface 7 pro, on his surface device is usb c with the hub and charger working

on my device since today not!

Help me if i look into the device manager and i put a usb hub into it i dont see anything!

Answer 1

Hello Manuel2020,

Thanks for posting your concern here.

Please give these troubleshooting steps a try to isolate the issue:

• **Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues.
• Update drivers and firmware

Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

• Run System File Checker in Windows 10.
• **Disable and enable USB in UEFI.**See **How to get to the UEFI settings on a Surfacefor more details.**Once you're in UEFI, go to **Devices,**disable Docking USB portfor at least 15 seconds and then back to enable. Click Exit and Restart device. ****Hope this helps.

StevenK