Camera of Surface Pro (5th) doesn't work in Win11

Question

As the subject, in device manager, camera is correctly installed, and named as Intel(R) AVStream Camera 2500.

But it doesn't work actually, and open the app camera, will show the error msg: 0xA00F429F<WindowShowFailed>(0x80040154)

Windows11 version is 21H2, OS build is 22000.258

This OS is just installed, and finished all the updates. The drivers for my Surface is installed, file name is SurfacePro_Win10_18362_21.063.33116.0

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you’re facing issues with camera on your PC, and I certainly appreciate your efforts in trying to resolve the issue.

We will certainly look into this for you.

I would suggest you to refer the troubleshooting steps mentioned below and see if that helps:

1. Type Get Help app in the search bar on the Taskbar and open app.
2. Type camera not workingin the Get help app and select Device Camera Troubleshooting.
3. Follow the on-screen instructions and complete the process.

For additional information, see Camera doesn't work in Windows 10.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Answer 2

Thank you, Prakhar Khare

As I wrote on the top, I have tried updated all the things alrdy. So there's nothing in windows update, and I have opened access of camera to those apps I tried. So nothing new in this article for me

Answer 3

I'm sure you know that Windows 11 is not officially supported on SP2017 5th generation. It sounds like you did a clean install of W11 and then applied the driver MSI?

There is no official support for W11 on this Surface. That said, you can try the Surface Diagnostic Toolkit https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit which can often fix most software and driver issues.

Alternatively, use the downloadable recovery image to go back to Windows 10 (and then update to the latest version of Windows 10). Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

(with a different Windows computer if yours is not working properly) 

and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this and don't use anything larger than a 32 GB USB stick. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick.

There are full instructions and a video at https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download

After you confirm that the camera works on Windows 10, you can visit Ways to install Windows 11 (microsoft.com) and upgrade (not supported) using the registry edit documented there.

Again there is no official support for SP2017 running W11.

Answer 4

Hello,

I have upgraded to windows 11 yesterday and facing the same issue, But thankful to this post now works fine.

Thanks