I am trying to run an app and Hyper-V is causing it to not open. When I try to open the app, it says that it cannot run because Hyper-V is installed. How do I turn it off?

Question

I have tried looking up tutorials but none of them work for my laptop.

Answer 1

Hello Aubry~,

Thanks for reaching out to Microsoft Community. I understand how important for you run this application.

If I may ask, were you trying to run a third-party virtualization software?

If yes, then first, we need to confirm if Hyper-V is running on your device.

• In the search box, type msinfo32.exe.
• Select System Information.
• In the detail window, locate the following entry:

If it's indeed running, here's how to disable the Hyper-V:

1. In Control Panel, select Programs and Features.
2. Select Turn Windows features on or off.
3. Expand Hyper-V, expand Hyper-V Platform, and then clear the Hyper-V Hypervisor check box.

After disabling the Hyper-V, test your app.

I hope this answers your concern. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Answer 3

We still have not received any response from you. I hope that the issue has been resolved on your end. Please feel free to create a new thread if you have different and new concerns.

Should you have any questions, please do not hesitate to let us know.