Surface Go 3 doesn't connect to Microsoft Wireless Display Adapter

Question

Our school recently bought Surface Go 3 devices and we want to use Microsoft Wireless HDMI adapters to share the teacher's screen to the beamer.

But whatever we try, we can't get the wireless display to connect.

It asks for a pincode but the connection never works.

We have tried it on multiple Wireless Display adapters, but none of them work.

When we use another laptop from HP, we can share screen without an issue.

We have tried reinstalling the Graphics driver on the Surface, we have reset the display adapter, even using it without pin code (the display adapter has the latest firmware version), we have disabled the Defender firewall, but no success.

The Surface Go 3 run on the latest update of Windows 11, we have done all OS and firmware updates.

Anybody got an idea what might be the issue and how to solve it?

Answer 1

Hello Tom Germijns,

Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your devices. Definitely not the experience we want you to have.

If I may ask, do these devices connected to an organization domain? Does this issue happen to multiple devices? Were there any changes made on your system settings prior this issue happened?

Please be informed that all Surface models can wirelessly connect to compatible displays using Miracast. To do this, press Windows logo key+ P and select Connect to a wireless display. You might also want to see and follow the methods from these articles:

• Troubleshoot connecting Surface to a second screen (microsoft.com)
• Troubleshooting Microsoft Wireless Display Adapter
• Use the Microsoft Wireless Display Adapter

You can also perform these steps for standard troubleshooting:

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Select Check for Windows updates. Or select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

I hope this helps. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

Kind regards,

StevenK

Answer 2

Hi Tom Germijns,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

Hope to hear from you.

Kind regards,

Marrion

Answer 3

Hi,

We've been busy in trying to find a solution and in the end we found one.

Turns out the graphics driver the surface go 3 comes with is the issue.

Even installing a new driver via Windows update didn't solve it.

But we got it working by installing the graphics drivers from Intel itself for the Intel UHD graphics 615.

So now we've created a intuneapp package with the Intel installer and we push it to all our surface devices and everything seems to go fine now.

Thanks a lot!

Tom

Answer 4

Hi Tom,

Do you know the version of the display driver that caused the problem? Also, which exact SKU (link if possible) to the Surface Go 3 product you purchased. It would be helpful if you could open a support case at Submit your service request to get this looked at and fixed.

Answer 5

Hi Barb,

It's the Surface Go 3 with the i3-10100y processor and 8gb ram.

I don't have on of the devices on me at the moment to give you the version of the driver I recall it's something in the line of 30.1660.

I will give you the complete information on monday when I'm back at school.

Now as I can jog my memory I think the version number we installed is the exact same version number as the one already installed. Which would be weird as to why it works with the Intel version instead of the 'Windows' version. So I will try to give full detail on monday.