Unable to download Recovery Image of Surface Pro 7

Question

I've been trying to download a recovery image for my Surface Pro 7 but after I have entered the serial number (which I have checked via the Bios and on the device) it says there's "An Error occured please try again). I have tried 4 different browsers on my Mac (My Surface is in an infinite Automatic Repair Loop). This is the third time the Automatic Repair loop has occured to me in the last 3 weeks. The first time I resorted to Resetting Windows where a clean copy was reinstalled from the media on the SSD but this time the Resetting option isn't available in the Troubleshooting menu when I am in Recovery Mode.

I have figured out the problem with the previously entering Automatic Repair loop may be due to a corrupted or unsigned EuDskCp.Sys file. I tried to first delete the file (in the command prompt) but still am not able to restart Windows 10

Answer 1

You will need to create the actual recovery USB stick on a Windows machine, so perhaps you can borrow a friend's Windows PC or have them download it for you and create the recovery USB. Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

(with a different Windows computer if yours is not working properly) 

and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this and don't use anything larger than a 32 GB USB stick. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick.

There are full instructions and a video at https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download

Another option MAY be to try Recover from Cloud - see Use Recover from the Cloud to Reinstall Windows 10 on Surface Book or Surface Pro (groovypost.com)

Answer 2

Simon,

It appears that the recovery image downloads are returning errors for everyone. I've seen additional reports and have tried myself and received an error.

Answer 3

Thank you. It's not just me. I though I would download the image first before going on another machine as those downloads can take a long time. I wonder if Microsoft knows?

Answer 4

Same problem here. I need to download the file for my Pro 4 and I can't.

I'm wondering why you put a serial number verification to download the image while there's NO verification when we download Windows 10 iso.

Now your "check" seems to be the issue for everybody. It's a pain, It's a shame.

Answer 5

Looks like they fixed it. Can you try the download again and confirm it works for you?