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Rainbow marks on the side of the screen

Anonymous
2023-03-18T07:55:31+00:00

I have had the surface laptop studio for about six months, at first before opening videos I would get a black screen for a moment, and in the morning there were signs of a rainbow on the side of the computer. Also when you open the computer there is a rainbow above and on the side of the screen.

I would appreciate your help

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2023-03-18T16:48:05+00:00

    Hi yaniv rh,

    Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you. Let me ask few questions to help us further isolate the issue.

    May I know when did this issue started?

    What version of Windows are you on?

    Any changes made on the device prior to this issue to happen?

    Any third-party software installed?

    Can you send us a screenshot of the issue?

    For the meantime, you may try the following steps below.

    Force the device to shut down and restart.

    Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    Run Surface Diagnostic Toolkit and check Windows updates including optional updates available.

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    To check for updates:

    Go to Settings >> Update and Security >> Windows updates >> Check for updates.

    Refresh the screen with keyboard shortcuts.
    press the Windows logo key + Ctrl + Shift + B.

    Update Display driver.

    Open Device Manager >> expand display adapter category >> right click on the display driver and select update driver >> select search automatically for driver.

    Test the screen in the UEFI of your Surface.

    1. Turn off your Surface and wait 10 seconds.
    2. Press and hold the volume up button on your Surface, and at the same time, press and release the power button. The logo screen will appear.
    3. Continue to hold the volume up button. Release the button when then UEFI screen appears.
    4. View the screen and see if the problem is still present.
      1. If the screen is working correctly, the problem is with the software installed on the Surface. For more info on reinstalling Windows, see Creating and using a USB recovery drive for Surface.

    Let us know how it goes.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-03-19T11:42:04+00:00

    thank you for the quick reply.

    The rainbow problem started on 18.3.2023. The operating system is Windows 11. No changes were made before the phenomenon started. What is meant by third party features?

    I refreshed the screen and it didn't help, the operating system is updated and so is the driver.

    Even in uefi mode the rainbow appears.

    I have attached a picture of the problem.

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  3. Anonymous
    2023-03-21T02:27:26+00:00

    If the issue occurs in UEFI, then this is more likely a hardware problem. We recommend contacting our live support team to check options for your device. You may reach them using the Surface App following the instructions below.

    1. Open the Surface App and select Help & support > Get help.
    2. Type in the problem you need help with.
    3. Look at any available solutions offered and select Contact Support.
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