This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently purchased this powered hub and plugged it into my surface pro 4. In device manager it gives me the yellow triangle with the following message: Unknown USB Device (Set Address Failed). I right click and update driver --- Nothing happens. I uninstall it and restart my surface pro nothing happens. I right click and go on properties and it has the following error message: " Windows has stopped this device because it has reported problems. (Code 43)
The USB set address request failed."
Can anyone please help me I'm losing my mind!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.
T ha n k Y o u F o r P o s t i n g i n M i c r o s o f t C o m m u n i t y. C a l l M i c r o s o f t o n l i n e s u p p o r t １ - ８ - ８ - ８ - ２ - ８ - ８ - ５ - ０ - ８ - ８ B e t w e e n 10:00 A M t o 7:00 P M EST. W e w i l l H e l p yo u t o f i x y o u r I s s u e s.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
unplug the hub from the SP4 and remove all other peripherals, including a
microSD card if inserted in the slot. detach from dock if you have a dock. then
try a two button reset:
Step 1: Press and hold the power button on your Surface for 30 seconds and then
release it.
Step 2: Press and hold the volume-up button and the power button at the same
time for at least 15 seconds and then release both.
The screen may flash the Surface logo, but continue holding the buttons
down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button to turn your Surface back on. You
should see the Surface logo.
after the Surface boots up, plug the Hub into power and then into the SP4. what
happens?