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keyboard 1780 on arm surface pro 11

Anonymous
2024-09-24T15:17:39+00:00

ive been using the 1780 on the last 3 surface pro devices ive owned, upgraded to the new arm device and now the keyboard only works when plugged in via usb in the surface hub. there is no bluetooth option, the surface never pairs. under usb keyboard with fingerprint id it says driver is unavailable. i have checked windows updates and there are none. why cant i connect via bluetooth? this is old tech.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-09-25T08:02:28+00:00

    Hi Tay,

    Welcome to Microsoft Community.

    Drivers for hardware, games and apps will only work if they're designed for a Windows 11 Arm-based PC. For more info, check with the hardware manufacturer or the organization that developed the driver.

    If a driver doesn’t work, the app or hardware that relies on it won’t work either (at least not fully). Peripherals and devices only work if the drivers they depend on are built into Windows 11, or if the hardware developer has released Arm64 drivers for the device.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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