Surface Pro 7 RAM close to limit all the time

Question

Hey guys,

I'm using a Surface Pro 7. Lately I noticed that many "simple" actions seem to bring it to its limit.
If I use Spotify and Microsoft Edge, or Word the RAM often hits 90 or 100 for a short time.

The last hour I used Microsoft Edge with only 1 window (watching youtube, no other program running in foreground). The CPU is at 5-10% the RAM at ~70% constantly (~1.100MB MS Edge). The surface also gets pretty warm (right now around 40-50°, but it also went up to 80° at some point).

Of course the surface has no good cooling system (without fans) and it only has 8GB RAM... but still, is that normal? It seems strange to me, that one simple task can cause so much effort?

Answer 1

Hi RaphaelBeldzik,

Thank you for reaching Microsoft Community. I'm sorry to hear about the issue that you are having with the RAM of your Surface Pro 7. We'll work together to find out the what's causing this issue.

May I know what do you use in doing the test to get these details? Is it through the Task Manager or using a third party app?

Does the issue happens when the device is plugged in or also when running on battery?

What are the peripherals or accessories connected to the device?

Please check first in Task Manager, under the Startup tab. Check what are those applications that runs on startup and disable applications that you do not need immediately when the device boots up.

Run these steps below also then check if the issue persist:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About. 

Go to Download driver and firmware for Surface, choose Surface Pro

Then click the link next to Surface Pro 7 then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

4: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

Hope this helps.

Answer 2

Hi RaphaelBeldzik,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

Hope to hear from you.