Surface Pro Core M

Question

I have just changed from apple to a surface pro core M.  

Received it yesterday and input all my details etc. Now gone and turned it on and its a blank black screen. I pressed the power button a number of times and see my email address and one time it said the screen was locked.

Not sure how I did that but how do I unlock it to get into the laptop?

Thank you

Answer 1

Hi Jacqueline101101,

Thank you for reaching out to Microsoft Community.

First of all, we need to make sure which Surface Pro do you have. Surface Pro X use the Microsoft SQ1 processor, not the core M. Can you please open the Surface app on the device (install from the Microsoft Store app if not yet installed) then select the Laptop icon next to the Pen icon on the left side. It will show you the model of your Surface in SKU.

Regarding with your concern on how to unlock the Surface:

When you first turn on the device, were you able to set it up? Did you set it up with your Microsoft Account or with just a local account?

In setting up, were you ask to create a password or PIN?

Once you got that screen again, try pressing the Enter key on the keyboard or swiping the screen up and see if you will get the prompt to enter your password or PIN. Enter the password you created or PIN. If you are still having difficulties in unlocking your Surface, please provide us here with a picture of the screen you are getting from the Surface.

I included here some links that might be useful in setting up your Surface:

Set up your device with Windows 10 Out of Box Experience

Sign in to and out of your Surface

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

Thank you very much :-)