Hi Mitchell!
Thanks for getting back to us and we truly appreciate your cooperation on this.
If that's the case, the best thing to do is to perform a recovery image reset on the device. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Please make sure to back up all of your important documents since this reset will delete all of your files and applications installed on your Surface device. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.
To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support.
Please let us know with how it goes. We look forward to hearing from you.
Regards,
RodelioP.