Microsoft Surfacre Go Black Screen

Question

My Surface Go stopped showing anything on its main screen, secondary screens still work and for some reason when i first power it on the screen up then it goes black before anything is displayed. Also CTRL=windowskey=SHIFT+B Elicits a beepm and does nothing.

Just noticed that touch functions still work on screen.

Answer 1

Thank you for posting your inquiry here in Microsoft Community, RoboHobo.

I'm sorry to hear about the display issue on your Surface. I appreciate the effort in performing troubleshooting methods.

Just to confirm when the screen turns on, does it stuck on the Windows logo then goes to black screen or it proceeds to the desktop menu?

May I also confirm if you have tried to boot the device to the UEFI menu? The UEFI environment is outside the Windows system so any issues that persists on the UEFI could be potential hardware issues. Turn off the device > press the volume up then the power button for 15 seconds.

If the device doesn't show any display while trying to boot to the UEFI settings the issue is related to hardware. In this case, please reach out to the Customer Support to get it replaced.

Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you are within the United States, try to reach out from 6:00AM to 10:00PM Pacific Standard Time If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern.

Answer 3

We still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns.