Share via

my screen is flickering and has vertical lines

Anonymous
2023-07-31T15:41:30+00:00

I just turned on my surface pro after not using it for a few days and the screen is flickering and there are vertical lines on the the screen. It is impossible to use

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-07-31T17:54:47+00:00

    Hi Deb Raskob,

    Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

    I am aware of the issue you are experiencing with your Surface device, which occurs when you turn it on after not using it for a few days and the screen flickers and has vertical lines. I am here to help and let us both isolate the issue. Allow me to ask some questions.

    • May I know which Surface pro 9 processor do you have, the Intel or 5G(SQ3)?
    • Would you mind sharing a photo of the issue?
    • Does the issue go away if you reboot?

    Kindly try the following steps below.

    Refresh the screen with keyboard shortcuts.

    If the device has power, try refreshing the screen with keyboard shortcuts. Connect your Surface to a keyboard, then press the Windows logo key + Ctrl + Shift + B.

    Force a restart.

    You can try to force a shutdown and then restart. To do this:

    1. Select Start > Power > Shut down , and wait a moment for your Surface to shut down. If you have any apps open, you may be prompted to close them prior to shut down.
    2. Press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again.

    If your Surface reboot and the screen is back, I recommend trying the other solutions provided from this article What to try if your Surface screen is distorted, is flickering, or has lines running through it - Microsoft Support. You can simply skip the ones you've already done.

    Kind regards,

    Lavenia

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-08-05T21:10:48+00:00

    Hi Deb Raskob,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

    0 comments