Microsoft Surface Pro Fan & Settings

Question

So recently, this computer (Microsoft Surface Pro, pretty sure it's the name) has been having a lot of lag issues. When I open certain programs, the PC slows down by a ton. I went to YouTube to search for the answer and found out that the fan could be the issue. Someone told me that PCs like this don't even have a fan, so that's my first question. Does it have a fan to help cool the system to prevent it from overheating? If there is a fan, how do I know when it will activate? Can I set the temperature (saw something on the internet about this.) for when the fan starts? 

***Moved from Windows 10/Windows settings***

Answer 1

When you open these apps, what does Task Manager say is the CPU usage? Is the CPU actually under load during these times?

What apps are you using?

Answer 2

I followed what you said to do and I did it, but the device still overheats very fast. I don't think the fan is helping by a ton. I found out there is a fan. Any more suggestions on what I should do?

Answer 3

Hi LightCiphenX,

Thank you for reaching out Microsoft Community. We apologize for the inconvenience this may have caused you.

The device fan will automatically run if it gets hotter than normal but depends on the device processor. If you'd like me to check if this kind of device has a fan, please provide to me the current processor and tech specification of your Surface device. For the mean time, what I'd like you to do to initially troubleshoot this issue is to run the system file checker to check if there are corrupted system files that are just looping around causing the Surface device to freeze.  To run the system file checker, kindly type Command Promp****t on the search box next to the Windows icon and run it as administrator. Once done, type and enter sfc /scannow. Let it load, detect and repair those corrupted files. Whether it detects a corrupted file or whatnot, kindly restart your Surface device and please run the Surface Diagnostic Toolki****t. 

After running the Surface Diagnostic Toolkit, kindly uninstall/reinstall the display driver in Device Manager.

Open Device Manager

Expand Display Adapter

Right-click on the driver available and select "uninstall device". Please leave the box unchecked if a pop up shows up before you can uninstall the driver successfully. Once done, kindly restart your Surface device to reinstall the driver and check if this is working fine now.

If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread for the device specification.

Kind Regards,

Crest_Z