Hi Darin Wolfe
We value your contribution to the Microsoft Community. Dealing with uncooperative Windows updates can be quite frustrating, especially when the device manager and your RMM (Remote Monitoring and Management) system appear to be out of sync. Let’s work together to troubleshoot this issue! Here are some actionable steps you can follow:
- Free Up Drive Space: Ensure you have enough free space on your system drive. Sometimes updates fail due to insufficient space. Clear out unnecessary files to make room for the update process.
- Restart and Apply Installed Updates: Restart your computer and let it apply any previously installed updates. Sometimes a simple reboot can work wonders.
- Check for External Hardware: Disconnect any external devices (such as USB drives, printers, or peripherals) before running Windows Update. Sometimes conflicts with external hardware can cause update failures.
- Inspect Device Manager: Open Device Manager and look for any error codes or warnings related to specific devices. If you find any, address them accordingly.
- Download and install the driver pack on your Surface device. This will help us update the hardware and the firmware on your Surface.
Another thing you can try is to reset the Windows Update components. You can do this by opening an elevated command prompt and running the following commands:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
After running these commands, restart your computer and try running Windows Update again.
If still persists, One thing you can try is to manually download and install the updates that are failing through Windows Update. You can do this by going to the Microsoft Update Catalog websiteand searching for the specific updates that are failing. Once you have downloaded the updates, you can try installing them manually and see if that resolves the issue.
Let me know if you have any further questions or concerns.
Kind regards,
Christopher.