Windows update shows updates failed, but device manager, RMM shows the driver/firmware installed. Ideas?

Anonymous
2024-02-08T16:31:14+00:00

We use an RMM to handle updates and patches. That system (and confirmed in Device manager) shows all are updated (or newer) but windows update shows download failed (0x8024807). I have done all the "stop updates, clean Software Distribution folder) steps (multiple times), run the Surface Laptop 5 update msi files from MS - short of a factory reset/rebuild, I cannot get the items to clear - it seems to be only the firmware/system NOT OS updates.

Anybody seen this? have any ideas?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2024-02-08T20:19:42+00:00

    Hi Darin Wolfe

    We value your contribution to the Microsoft Community. Dealing with uncooperative Windows updates can be quite frustrating, especially when the device manager and your RMM (Remote Monitoring and Management) system appear to be out of sync. Let’s work together to troubleshoot this issue! Here are some actionable steps you can follow:

    1. Free Up Drive Space: Ensure you have enough free space on your system drive. Sometimes updates fail due to insufficient space. Clear out unnecessary files to make room for the update process.
    2. Restart and Apply Installed Updates: Restart your computer and let it apply any previously installed updates. Sometimes a simple reboot can work wonders.
    3. Check for External Hardware: Disconnect any external devices (such as USB drives, printers, or peripherals) before running Windows Update. Sometimes conflicts with external hardware can cause update failures.
    4. Inspect Device Manager: Open Device Manager and look for any error codes or warnings related to specific devices. If you find any, address them accordingly.
    5. Download and install the driver pack on your Surface device. This will help us update the hardware and the firmware on your Surface.

    Another thing you can try is to reset the Windows Update components. You can do this by opening an elevated command prompt and running the following commands:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    After running these commands, restart your computer and try running Windows Update again.

    If still persists, One thing you can try is to manually download and install the updates that are failing through Windows Update. You can do this by going to the Microsoft Update Catalog websiteand searching for the specific updates that are failing. Once you have downloaded the updates, you can try installing them manually and see if that resolves the issue.

    Let me know if you have any further questions or concerns.

    Kind regards,

    Christopher.

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  2. Anonymous
    2024-02-08T21:28:04+00:00

    Thanks Christopher! I have done all of these things - multiple times. I have about 800Gb free, it does not matter if I have anything connected or not and I have downloaded and installed them manually as well and the failures still show up. As stated above, device manager shows no warnings and the version shown is the same as the one showing failure OR in a few cases even a newer (higher) version from the manual install.

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  3. Anonymous
    2024-02-09T23:23:19+00:00

    Hi Darin Wolfe,

    Thank you for your response. If the issue still persists, make sure that the time and date on your Surface device is the same with your time zone. If the update will not install and driver pack on your Surface device using this link. Download Surface Laptop 5. from Official Microsoft Download Center. Possibly the Windows operating system on your Surface is corrupted. The next steps that we are going to do is to reset the Surface device back to default using the recovery image. The recovery image is a fresh Windows installation specific on your Surface.

    To Download USB Recovery Image -Surface Recovery Image Download - Microsoft Support

    REQUIREMENTS:

    To ensure compatibility with your Surface device, it is recommended to use a USB flash drive with a minimum storage capacity of 16 GB to 32 GB and format it to FAT32. If the storage capacity exceeds 32 GB, it is not possible to format it to FAT32 as only XFAT and NTFS options are available. Please note that if a USB flash drive is formatted to XFAT or NTFS, it will not be detected on your Surface device.

    NOTE: Creating a recovery drive will erase all existing files that are stored on the SSD drive. Make sure to transfer any important data on your USB flash drive to another storage device before you proceed.

    Once the download is complete, create a folder on your desktop and rename it to ‘recovery’. Extract the recovery image to the folder you created on your desktop. After the extraction is complete, select all the files in the folder and copy and paste them directly to your USB flash drive. Do not copy the folder directly to the USB. Once the copying is done, remove the USB and connect it to your Surface.

    When you are ready, please click this link Creating and using a USB recovery drive for Surface - Microsoft Support to follow the step on how to use the recovery image.

    Thank you for understanding.

    Kind regards,

    Christopher.

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  4. Anonymous
    2024-02-12T22:01:36+00:00

    Hello Darin Wolfe

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link:Create a new question (microsoft.com) Thank you for understanding.

     Regards,

    Christopher

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