Surface Laptop 3 with Surface Dock 2

Question

I have just obtained a Surface Laptop 3 with a Surface Dock 2 to allow me to connect to 2 external monitors (USB C to HDMI adaptor then to HDMI connection to the monitors).

However the laptop doesn't seem to want to connect to them at all.

I have tried the move one connection to the other USB C connection and unfortunately still nothing.  Is there something I stupidly missing?

I apologise in advance for my lack of IT knowledge.

g

Answer 1

Hi CMani5,

Thank you for reaching out to Microsoft Community.

First, make sure that you are using the USB-C ports assigned for displays on the Surface Dock 2. These are the 2 USB-C ports in between the Audio jack and USB 3.0 ports. If still the monitors are not detected, please do these steps to troubleshoot the issue:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Laptop 3 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Update your Surface Dock 2

You may also check this page for more details to Troubleshoot connecting Surface to a second monitor.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

Hi Marrion

yes, using the display specific usb c port. Unfortunately still no joy with the suggestions .