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Display colours become over-saturated when entering (some) full screen video playback

Anonymous
2019-04-02T11:12:58+00:00

When I go into full screen mode on some videos - mainly YouTube via the Chrome browser - the colours become over-saturated. Sometimes it happens immediately, sometimes it changes after a few moments, sometimes it doesn't happen unless I adjust the screen brightness. If I go back to viewing the video within the browser window, it goes back to normal colours. I can't seem to find any setting to adjust display colours that affects the issue. Any tips?

Surface | Surface Laptop | Display and screen

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  2. Anonymous
    2019-04-03T20:17:20+00:00

    Hi SimonALarsson,

    Thank you for posting your concern here in Microsoft Surface Community.

    • We would like to know if you have tried other browser like Edge?
    • May I please know if there's an error message?
    • Have you tried to update the chrome browser?
    • Have you tried to run the Surface Diagnostic tool or manually check for an update?

    Best regards,

    AlcyranC

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  3. Anonymous
    2019-04-08T14:45:18+00:00

    Yes, I tried it in Edge and the same issue occurred when entering full screen. There's no error message. Both browsers tried were updated. I have no updates pending, but have not tried the Surface Diagnostics tool yet.

    When examining this a bit more, I can see that there appears to be a short process to it. A few seconds after entering full screen playback, the display will gradually adjust over a couple of seconds, in what looks like several small steps, to increase the contrast and colour saturation to the point where the effect is obvious.

    I have not been able to determine if it happens during playback of files on the computer or only in browsers, as I have no video files to play.

    3 people found this answer helpful.
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