Surface Pro 7 Mouse Jumping While Docked?

Question

Howdy Microsoft community,

A few employees at my company have started having this issue where if their Surface Pro 7 is plugged into a docking a station, the mouse will spam click at a random location on the screen. This causes understandable frustration as it effectively takes away their ability to type things, as the pointer always clicks off of it. It started out affecting just one employee, then two, and now we have about a dozen with this issue and seemingly at least one new one a week. We're really not sure how to solve this problem, but here's what we've tried/noticed so far:

• Uninstalling touch screen driver will SOMETIMES cause the problem to go away for at least an hour.
• This error happens on both Windows 10 & Windows 11 machines, regardless of version.
• Disabling "Panel Self Refresh" in the Intel Graphics Command Center, which some have said worked for them, is not an option on our surfaces (as in the option does not show up).
• Removing the type cover while the Surface is docked fixes the issue... until you put it back on.

That last one lead me down a MS community and Reddit rabbit hole that tells me this is a grounding/electrical issue that's present in some machines ever since the SP4's. We've been dealing with the issue by simply having our employees remove their type covers whenever they need to dock in somewhere, however they're moving constantly and don't always understand or appreciate the hassle of having to strip their computers multiple times a day. These computers are under warranty for the most part, so if it's just a faulty product/bad batch then we can start shipping them off to Microsoft, although the influx of users that are having this issue is starting to concern me.

If anyone else is having this issue I hope this can help as documentation has been scarce. Also if anyone knows a permanent fix for this issue I'd love to know it! Unfortunately the only permanent fix I've consistently found on the issue is: "Buy a new computer."

Answer 1

Hello Austin C. Allison,

Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your devices. Definitely not the experience we want you to have.

If I may ask, does this issue happen with high CPU usage?

Have you also tried updating the Windows on these devices? How about running the Surface Diagnostic Toolkit? Or manually downloading its drivers and firmware?

If not, we suggest to perform these steps first and observe if issue persists or not:

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Select Check for Windows updates. Or select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Run the System File Checker in Windows

• Follow instructions on Using System File Checker in Windows (microsoft.com).

Otherwise, if this only happens when docked, how about try updating the dock firmware.

Feel free to respond on this thread to let us know how it goes.

Kind regards,

StevenK

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Answer 3

We still have not received any response from you in the last 72 hours. Please feel free to create a new thread if you have different and new concerns.

Should you have any questions, please do not hesitate to let us know.