Surface Pro 4 - Out of Warranty - Standard Exchange - Upgrade

Question

My surface pro 4 has severe flickering and making it unusable. I went to the repair order and saw that I have to pay SGD 885.96 for a "Out of Warranty - Standard Exchange - Upgrade". I was wondering what I would get from paying SGD 885.96, because it is a lot of money. Thank you.

Answer 1

Hi, ztjhz!

Thanks for reaching Microsoft Community. We are sorry to learn you have issues with your Surface Pro 4. Thanks for taking the time to let us know about your concern regarding the Standard Exchange - Upgrade service order that you see. We understand it is a lot of money and we are here to help you out. Once your unit is received at the service center, the replacement will be sent out to you. What you will get is a Surface Pro (5th Gen) with the same specs as yours in terms of RAM, storage, and processor.

For further information, you may Contact Microsoft Support for replacement options. Since you are outside the US, please check this page to know the number for your country in our list of Global Customer Service phone numbers **** to speak to one of your advocates that would be glad to help you out with your order. 

We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

Kind regards,                                                                                                                 

Janette_Z

Answer 2

Hi, ztjhz.

Thanks for marking my reply as an answer. We will be closing this thread. As for your question, it is a refurbished unit. I saw you new post and I will respond there as well.

Take care!

Regards,

Janette_Z

Answer 3

So they won't ship another SP4 if available, as per https://answers.microsoft.com/message/2c7d4cca-190f-4d36-b68e-c4ed23b95221?threadId=3b1188f6-f67c-47f7-bc01-b4c870df88fc ?

Answer 4

Hi, Barb Bowman!

Thanks for your inquiry. For ztjhz's situation, he is presented an "Out of Warranty - Standard Exchange - Upgrade", he will get a Surface Pro (5th Gen).

Please Contact Microsoft Support further questions and clarifications.

Regards,

Janette_Z

Answer 5

Thank you for the quick response. I would like to ask if the Surface Pro (5th Gen) is a refurbished unit or a new one. Thank you.