Recovery Issue - Surface pro 5th Gen 1796

Question

HI Guys, Well my Microsoft Surface Pro 5th Gen has crashed, Windows cant be accessed, Whenever I turn it on the windows automatically takes me Surface UEFI screen where I try to boot it but it doesn't anything and restarts to the same screen. As per my IT guy the recovery is encrypted with a Bitlocker key which I dont have nor do i know where to get it from. Please tell me what to do?

***Moved from: Windows 10 / Windows update, recovery, & backup***

Answer 1

Do you see this icon in the UEFI? It usually means the SSD has died. If you DON'T see this ico, try the recovery image https://support.microsoft.com/en-us/surfacerecoveryimage 

Answer 2

I have the same problem with my surface pro laptop 5h generation. I also tried doing the recovery image but nothing happen neither. It said there was an error while I was in the process. Please someone help me solve this issue.

Answer 3

I also tried doing the recovery image but nothing happen neither. It said there was an error while I was in the process

At what point EXACTLY did you get the error message and what was the exact error
message?

Answer 4

I replied to you but never answered thats why I created another thread. I get the error message when I click recover button from “Recover from a drive” option. It says “there was a problem reseting your pc, no changes were.” When actually theres no reset button. It doesnt let me do a recovery drive and yes I do see the icon in the UEFI.

Answer 5

I replied to you this morning - see
https://answers.microsoft.com/message/44d8a6a8-a256-449f-a6fb-8de370aeb7b6?threadId=a8ac1694-3a00-458f-b42c-350ee40d5a93
-  I'm an unpaid volunteer and do not work for Microsoft. If you want background
on what a Microsoft MVP is, see https://mvp.microsoft.com/en-us/Overview and for
Volunteer Moderators see
https://answers.microsoft.com/en-us/page/faq#faqWhosWho1 - and I'm  not here 24/7 (not to mention yesterday was a holiday).