Share via

Microsoft Surface Getting Hot after Shutdown

Anonymous
2020-07-22T03:21:28+00:00

I have the following:

Microsoft Surface Pro Tablet - Core i5 7300U / 2.6 GHz - Win 10 Pro 64-bit

  • 8 GB RAM - 256 GB SSD - 12.3" 2 Microsoft Surface Pro Type Cover (M1725)

After I shut down my system for travel, when I get to my location the computer is HOT like really Hot. I do the proper shut down either by clicking the power off for shutdown or swiping down. I have all my settings to shut down for anything including the power button.

When I go to turn it on, I must hold down the power button for about 20 seconds for it to come on.

HELP Please....

Thanks

Jeff

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-22T06:12:50+00:00

    Hi jeffreywillis1967,

    Thank you for reaching out Microsoft Community. We're sorry for the inconvenience this may have caused you.

    The issue could be due to some corrupted system files so what  I'd like you to do is to run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to also exist.  To run the system file checker, kindly type Command Promp****t on the search box next to the Windows icon and run it as administrator. Once done, type and enter sfc /scannow**.** Let it load, detect and repair those corrupted files. Whether it detects a corrupted file or whatnot, kindly restart your Surface device and please run the SurfaceDiagnostic Toolkit and set the battery performance to recommended.

    After running the Surface Diagnostic Toolkit, kindly uninstall/reinstall the battery driver in Device Manager.

    Open Device Manager

    Expand Battery

    Right-click on the driver available and select "uninstall device". Please leave the box unchecked if a pop up shows up before you can uninstall the driver successfully. Once done, kindly restart your Surface device to reinstall the driver automatically and check if this works fine now.

    You can also utilize this link for better battery practice>>https://docs.microsoft.com/en-gb/surface/maintain-optimal-power-settings-on-surface-devices

    If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

    Kind Regards,

    Crest_Z

    4 people found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more