Surface Apps Not Installing

Question

Recently, there was a strange error on my Surface that showed a little tiny 'x' next on the bottom right of some of the apps I had. When I clicked them, it would say "visit store to see problem" (or something like that). I would go to the store and it would say it was going to 'repair' my app. The repairment process took a very very long time, and eventually I just restarted my Surface.

Once I logged back into the device, all of the apps with the little 'x' had been uninstalled. When I went to reinstall them, it would say "installing app" and the little box would appear saying the app was installed. When I go to see if I can open it, the app is no longer there and when I go back to the store, it says it wasn't installed to begin with.

What is going on with my Surface?

Answer 1

Hello ellenah1,

Thank you for reaching out to the Surface community and sorry to hear you're having troubles installing apps from the Store. Please try the following troubleshooting steps and let us know how it goes.

• Solution 1: Update your Windows app
• Solution 2: Sync your app license
• Solution 3: Uninstall and reinstall the app
• Solution 4: Run the Apps troubleshooter
• Solution 5: Contact the app's publisher