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Surface Pro 4 erratic cursor movement from track pad hotfix 3165497

Anonymous
2023-04-10T13:57:27+00:00

I am experiencing erratic trackpad cursor movement on my Surface Pro 4 running Windows 10 21H2. A post indicates recalibration, but I cannot find hotfix 3165497. Using the touchscreen or keyboard is not an issue.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-04-11T00:24:51+00:00

    Hello Denise Jacques1,

    Thanks for reaching out to Microsoft Community.

    We're sorry to hear about this issue on your device. We understand how concerning this could be.

    In this case, it might be an issue with its drivers or other software conflicts. Please try running these methods and see if it helps.

    If issue persists, then we may need to reimage the device. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

    To proceed, please follow the detailed instructions on Creating and using a USB recovery drive for Surface - Microsoft Support.

    We look forward to hearing from you.

    Regards,

    StevenK

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  2. Anonymous
    2023-04-14T03:42:27+00:00

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

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