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Two monitors connected but they show as one ultrawide

Anonymous
2023-07-08T09:51:30+00:00

I am using a Surface laptop 4 with it's dock to connect two external monitors.

After not being able to load both displays when they are connected to the dock (one shows, other is not detected) I tried connecting one to the dock and one directly to the laptop's usb-c port and now it's detecting both monitors as one, resulting in an ultrawide like display (3840x1080 resolution) across both monitors.

How can I "detach" the other monitor so they work independently?

Thanks!

***Post moved by the moderator to the appropriate forum category.***

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2023-07-09T15:59:15+00:00

    Hi Safra N,

    Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

    I am aware that you are having issues using a dock to connect your Surface laptop to two external monitors. I am here to help and let us work on this together. Allow me to ask some question.

    • What kind of dock did you use to connect with your Surface laptop?
    • What is the make and model of the external monitor?
    • What version of Windows are you currently running?

    To separate the monitor from the ultrawide display, kindly try the following steps below.

    1. On your desktop, select Display settings by doing a right-click.
    2. Click on Detect after swiping down to the Multiple displays section.
    3. Click the second monitor once Windows has identified it, then choose "Disconnect this display" from the Multiple displays drop-down box.

    This should detach the monitor from the ultrawide display.

    For other troubleshooting guide, follow the solution provided from this article Troubleshoot connecting Surface to an external display - Microsoft Support.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-07-13T00:15:57+00:00

    Hi Safra N,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

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