SyntaxError: Unexpected token '<', " <!DOCTYPE "... is not valid JSON

Anonymous
2023-03-04T07:00:47+00:00

When I try to download the image for my surface from here: Surface Recovery Image Download - Microsoft Support I get this error:

SyntaxError: Unexpected token '<', " <!DOCTYPE "... is not valid JSON

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments No comments
{count} votes
Accepted answer
  1. Anonymous
    2023-03-04T12:15:27+00:00

    Try In Private or Incognito browser windows. This has been an issue for a long time. Let us know if you can complete the download using In Private.

    5 people found this answer helpful.
    0 comments No comments

1 additional answer

Sort by: Most helpful
  1. Anonymous
    2023-03-05T02:28:59+00:00

    This worked. Thank you.

    1 person found this answer helpful.
    0 comments No comments