Share via

CyberSecurity Assesment Device Issue

Anonymous
2023-12-28T08:49:18+00:00

I'm facing an issue with CyberSecurity Assesment. I deployed the scanner machine to customers environment. And checked for connectivity test on the policy. Connectivity seems perfect. After that we start waiting for 7 days which is CyberSecurity Assesment default waiting process for data collecting. 7 days later we check security portal on the customers environment, in device section, there was no device. For the PoE we need screenshot the devices that included the scan. How can i fix it ?

Surface | Surface Book | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-12-28T13:45:52+00:00

    Hello,

    Thank you for posting in Microsoft Community.

    I understand that you are facing an issue with CyberSecurity Assessment device not showing up in the security portal after the default waiting process of 7 days. I am here to help.

    I suggest that you check the following:

    1. Check if the scanner machine is still running and connected to the network. If not, try restarting the machine and check if it connects to the network.
    2. Check if the scanner machine is configured correctly and has the necessary permissions to access the customer's environment.
    3. Check if the data collection process is running on the scanner machine. You can check this by looking at the logs or running a test scan.
    4. Check if the data is being sent to the security portal. You can check this by looking at the logs or running a test scan.
    5. Confirm that the devices you are trying to scan are powered on and connected to the network.
    6. Confirm that the devices you are trying to scan are compatible with the scanner machine.

    If none of these steps resolve the issue, I recommend that you contact the developer for your Cyber Security program for further assistance. They should be able to help you troubleshoot the issue and get your scanner machine up and running again.

    You may also bring up this concern with our Business team through Contact Surface Support for Business and Education customers - Surface | Microsoft Learn to have your device checked out and receive assistance from professionals who work with commercial devices.

    Kind regards,

    Lavenia

    0 comments
  2. Anonymous
    2024-01-02T12:24:59+00:00

    Hello,

    Firstly thank you for your suggestions. But already checked for thouse steps.

    1. Check if the scanner machine is still running and connected to the network. If not, try restarting the machine and check if it connects to the network.

    Scanner Machine up an running and can connect to internet.

    1. Check if the scanner machine is configured correctly and has the necessary permissions to access the customer's environment.

    It is configured as Microsoft recommended.

    1. Check if the data collection process is running on the scanner machine. You can check this by looking at the logs or running a test scan.

    Connectivity log are success for included machines;

    Device IP address Status Failure reason Device name Device description Target type
    *.*.115.3* Success *B*** Hostname
    *.*.12*.17 Success *Y** Hostname
    *.*.12*.34 Success K* Hostname
    *.*.12*.39 Success *I* Hostname
    *.*.12*.41 Success *G***8 Hostname
    *.*.12*.51 Success *YU*** Hostname
    *.*.12*.57 Success *E*K**M*S* Hostname
    *.*.12*.79 Success *S** Hostname
    *.*.13*.144 Success *G**G*SIN* Hostname
    *.*.135.22 Success *R**F* Hostname
    *.*.135.3* Success *C*F***8OGLU* Hostname
    *.*.135.51 Success **U****L* Hostname
    *.*.135.7* Success *S**B*I* Hostname
    *.*.14*.** Success B***IN* Hostname
    *.*.145.32 Success *OC*L* Hostname
    *.*.155.29 Success B*KC** Hostname
    *.*.16*.19 Success BKUBIL*Y* Hostname
    *.*.16*.38 Success BCELEN* Hostname
    *.*.16*.51 Success *C*KIR* Hostname
    *.*.16*.74 Success BS*N**LU* Hostname
    *.*.17*.18 Success *SIMSEK* Hostname
    *.*.17*.41 Success **YDOG*N* Hostname
    *.*.17*.54 Success BDOG*N* Hostname
    *.*.17*.62 Success *K*R*DEMIR* Hostname
    *.*.17*.** Success BE**R* Hostname
    *.*.18*.46 Success *D***EN* Hostname
    *.*.18*.65 Success **C*R* Hostname
    *.*.19*.23 Success *US*CI****ME*2 Hostname
    *.*.19*.38 Success BC*GL*Y*N* Hostname
    *.*.19*.74 Success *Y***ICI*ES** Hostname
    *.*.2*.37 Success *C*KM*K* Hostname
    *.*.2*.39 Success **O**GOZ* Hostname
    *.*.2*.55 Success *S*YILI* Hostname
    *.*.2*.56 Success *KY***K* Hostname
    *.*.2*.65 Success *ILGIN* Hostname
    *.*.2*.9* Success *SEN* Hostname
    *.*.2*.91 Success B*L*I***ULL*RI* Hostname
    *.*.2*.2** Success BC****IL* Hostname
    *.*.2*.2*6 Success ***ICI* Hostname
    *.11.*.34 Success *1***YER*DKS Hostname
    *.11.*.4* Success *1*DM Hostname
    *.11.*.45 Success *1E-*L*N Hostname
    *.11.*.5* Success *1**GO Hostname
    *.11.*.51 Success *1E***OW Hostname
    *.11.*.167 Success *1-WS**8 Hostname
    *7*.3*.48.1 Success B*L*UNK*Y** Hostname
    1*.**8.1**3.1 Success BS*YIN* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *CUK*, errorCode: 2147942405 *CUK* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *DERIN*, errorCode: 2147942405 *D**IN* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to SEMIRCI*, errorCode: 2147942405 ***M*RCI* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *2*NSYS*, errorCode: 2147942405 *2*NS***S* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to  M*ORUK*, errorCode: 2147942405 M*O**UK* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to EBOY*B**LI*, errorCode: 2147942405 EB**Y*B**LI* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *INC*, errorCode: 2147942405 *I*C* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to M*EKSEN*, errorCode: 2147942405 M*E**SEN* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *ULU*Y*K*, errorCode: 2147942405 *ULU*Y*K* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *NUS*, errorCode: 2147942405 *NUS* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to SGULEC*, errorCode: 2147942405 S***LEC* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to ***IRM*N*, errorCode: 2147942405 ***IRM*N* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *1WEF, errorCode: 2147944122 *1WE* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *GUNES*, errorCode: 2147944122 *GU**ES* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to ***S**N*, errorCode: 2147944122 ***S**N* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *US*UN**S*, errorCode: 2147944122 **S*UN**S* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to BK*R*GOZ*, errorCode: 2147944122 BK*R*GOZ* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to IK*R*BIYIK*, errorCode: 2147944122 IK*R*BIYIK* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to B**NC*, errorCode: 2147944122 B**LINC* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *IL*IC*, errorCode: 2147944122 *IL*IC* Hostname
    Unknown Failure Failed to connect to remote computer. Error: Failed to create connection to *1J**R****O, errorCode: 2147944122 *1JHR**** Hostname
    1. Check if the data is being sent to the security portal. You can check this by looking at the logs or running a test scan.

    Scanner machine is onboarded the defender for endpoint and sending data perfectly.

    1. Confirm that the devices you are trying to scan are powered on and connected to the network.

    Devices are in use by users every day. They ara able to connect to the internet.

    1. Confirm that the devices you are trying to scan are compatible with the scanner machine.

    All environment is Windows 10 and required version of OS.

    I am not sure what is the problem. In the delivery guide, after those thing are okay. Scanned devices should be seen on security portal>device section.

    But it's not. And for the proof purposes, i had to screenshot and paste to PoE tamplete.

    EDIT: Removed personally identifiable information (PII) from post.

    0 comments
  3. Anonymous
    2024-01-02T15:54:58+00:00

    I appreciate you for responding back and providing this information.

    Kindly reach out to our business support team for further assistance on this issue. They maybe able to check and troubleshoot your device remotely. You may reach them following the instructions provided from the article I shared on my initial response.

    0 comments