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surface book 2 refresh rate very lag

Anonymous
2020-04-13T18:54:10+00:00

as it is possible that a device as expensive as the surface book 2 does not reach just 60hz of screen, it only puts 59hz .... and the animations of the windows lag too much or they get very slow sometimes, on my desktop the windows are impeccable 10

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-04-14T00:45:05+00:00

    Hi TOLKI art - MoisesPeña Ruiz,

    Thank you for reaching out Microsoft Community. We're sorry for the inconvenience this has caused you.

    That's kind of strange if it didn't reach 60Hz. The Surface Book 2's maximum refresh rate should reach 60Hz. You can check this information from this link https://support.microsoft.com/en-us/help/4023496/surface-troubleshoot-connecting-to-a-second-screen.

    By the way, is this connected to an external monitor or not? If it is connected to an external monitor, kindly follow Solution #5 from the link I provided to clear the display cache and to initially troubleshoot this issue.

    If it's not connected to an external monitor and its refresh rate is only at 59Hz, please download this in-place upgradeto re-update your Surface device.  Downloading the tool won't delete any files nor remove the applications you already installed, this will only repair and re-update your Surface device. Click "Download tool now" and hit Next once you see "Upgrade This PC".

    If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

    Kind Regards,

    Crest_Z

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