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At the bottom by the Windows logo the screen is not flush with the casing. There is a sharp lip. Can't remember it being there from the start. Anyone else got this problem?
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Hi Kit Y.
Sorry to hear that. It sounds like you will also need a replacement. You can either create a service order yourself at our Online Service Center or contact our Technical Support Team for assistance.
I hope this helps. Please let us know if you have any more questions.
The adhesive that holds the screen in may need to be repaired. I'd take it to your local Microsoft store for service/exchange or return it online.
on closer inspection, the screen has sunk in where my thumbs hold the device at the bottom! Is this a known problem or something that happens because of the stress and maybe head generated by simple holding the device?! Very strange that the glass is starting to mould to my thumbs!
I don't know if I should send it back or not if its going to happen again!
Hello Blizo,
Please contact the Microsoft Store where you purchased your Surface or go to the
Surface Online Service Center to initiate an exchange.
Please make sure that each website is set to the country from which you made your purchase.
Kind Regards,
Rebecca_AA1
Greetings Blizo,
Just wanted to check in with you to see if you were able to contact Surface Technical Support regarding the glass not being flush with the casing of the Surface.