Word crashes when using Surface pen

Question

Hi,

When I use my Surface Pen on my Surface Pro 4, MS Word will crash repeatedly. Everything is up-to-date. 

Any tips on how to fix this problem?

Using Windows 10 

MS Office 365 ProPlus Version 1711 Build 8730.2046

Answer 1

Hi Kit,

For us to better assist you with your concern, we would like to ask a few questions:

• Any recent changes made prior to the issue?
• Does the issue occur with other applications when using your Surface Pen?

Let us know so we can further assist you.

Regards.

Answer 2

Hi Kit,

For us to better assist you with your concern, we would like to ask a few questions:

• Any recent changes made prior to the issue?
• Does the issue occur with other applications when using your Surface Pen?

Let us know so we can further assist you.

Regards.

Hi,

All other pen features seem to work. 

I have not made any changes other than the most recent Office upgrades.

I have not found this to be a problem with any other applications, although I don't use it for many. 

Kit

Answer 3

We suggest that you perform Surface Diagnostic Toolkit to resolve this issue. Keep us updated on the status of the issue. We will be glad to assist you further.

Answer 4

We suggest that you perform Surface Diagnostic Toolkit to resolve this issue. Keep us updated on the status of the issue. We will be glad to assist you further.

Hi,

I have already tried that with no results.

Kit

Answer 5

Since you have performed Surface Diagnostic Toolkit and no issues found on your device, we suggest that you repair your Office application since Word is not working correctly. The steps on how to repair your Office application are found on this link.

Let us know how it goes.