Hi wowjosh,
Thank you for reaching Microsoft Community.
To fully understand and address the concern, we have several questions below:
May I know the reason why are we trying to access the recovery mode of the device? Are you trying to reinstall Windows on the device using a USB Recovery Image?
How are you trying to boot to recovery mode? Have you tried through Windows Settings > System > Recovery then select Restart now next to Advanced startup?
Hope to hear from you.