'Remember my apps' option is greyed out in Settings

Question

This means my apps list & preferences aren't being backed up. Screenshot attached, apologies in advance if I'm missing something obvious, any help will be appreciated.

Windows 11 user on a Surface Pro 9.

Thank you.

Alan.

Answer 1

Hello Berkshire_Yorkie,

Thanks for reaching out to Microsoft Community. I'm sorry for the inconvenience this has caused you. I understand how important this option is for you.

In this case, it might be an issue with the software or the account sync on your device. Please run these few methods first and see if it helps.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Check for Windows updates. Select Start > Settings > Windows Update.

Unlink OneDrive from your device

• Click on your OneDrive cloud icon on the taskbar, and choose Help & Settings.
• Then, click on the Account tab, go to Unlink this PC, and click on Unlink account.
• Afterwards, click the OneDrive icon on the taskbar again, then login with your Microsoft account you used on your device.

Let me know if that works. I look forward to hearing from you.

Regards,

StevenK

Answer 2

Thank you Steven,

I'll try this & report back.

It's also looking like it could be an issue to do with my Microsoft account which is a legacy business account set up by a company I was working for at the time.

I'm in touch with my ex-company as of late yesterday evening but it might take them a couple of days to get back.

I'll update this thread when I have further news.

Best wishes

Answer 3

Hello again, Berkshire_Yorkie_AB,

Any further news on the issue? Was it sorted by your company? Or were the workarounds I provided worked?

I look forward to your response.

Regards,

StevenK

Answer 4

Still waiting for them to get back to me; I will post an update here when I have it.

Cheers,

Answer 5

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)