Surface Book 2 Touch Screen Issue

Question

After recent Windows 10 update, I realise that almost 30% of the most left side of the screen does not respond to the touch of fingers. But, it recognises surface pen. Any way to solve this problem? Also, do you know where is the service centre of Microsoft in Malaysia?

Answer 1

Hi LeeCG0303,

Thanks for reaching out to Microsoft Community and posting your inquiry.   

We suggest the methods below to troubleshoot the touch issue:

• Run Surface Diagnostic Toolkit and check Windows Update.

• Refresh the touch drivers. Open Device Manager then go to Human Interface Devices > look for "Uninstall HID-Compliant Touch Screen" > Right-click on HID-Compliant Touch Screen > Uninstall (if you're seeing two HID Compliant Touch Screen, Uninstall the two drivers).

• Under Human Interface Device, Right-click on Intel(R) Precise Touch Deviceand select Uninstall.

• After uninstalling the drivers, make sure to Restartthe device to give the drivers a refresh.

• Boot the device to UEFI and check if the issue persists. Turn off the device > press the volume up then the power button for 15 seconds. 

Keep us updated by replying on this thread.

Answer 2

Thanks for the advices. I have tried all these. But, none of these works.

Answer 3

Thank you for confirming, LeeCG0303. How about booting the device to the UEFI settings? Does the issue still persists on the UEFI environment?