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How can i reset my device

Anonymous
2025-01-24T19:51:43+00:00

I cant reset my device

Surface | Surface Pro | Install and update

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  1. Anonymous
    2025-01-25T02:18:06+00:00

    Hi Emirhan, 

    Welcome to Microsoft Community. To reset your Surface Pro 10 for Business, follow these steps:

    1. Select Start  > Settings  > System  > Recovery.
    2. Next to Reset this PC, select Reset PC and choose an option:
    • Keep my files
    • Remove everything
    1. Select Cloud download or Local reinstall. We recommend using Cloud download. Make sure your Surface is connected to the internet.

    You can also get to the reset option by restarting your Surface from the sign-in screen. Here’s how: 

    1. On your keyboard, press the Windows logo key  + L. If you need to, dismiss the lock screen.
    2. Hold the Shift key down while you select Power  > Restart in the lower-right corner of the screen.
    3. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

    If Windows won’t start, use your Surface’s USB recovery drive to reset it to factory settings.

    1. Shut down your Surface.
    2. Insert the USB recovery drive into the USB port on your Surface.
    3. Press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button.

    For more info, see Creating and using a USB recovery drive. I hope this helps. If there is anything not clear, please do not hesitate to let me know. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

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