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What can I do when my Surface Go 3 won't install using the recovery drive.

Anonymous
2023-11-29T18:11:35+00:00

I currently have no operating system on my Surface Go 3 as I have reset my tablet. However, when I try to reinstall Windows on the tablet, I always get an error saying that the installation can't be completed. So I bought a new USB drive and went to my laptop to create a recovery drive for my Surface Go 3. I did everything exactly as the instructions here show. Everything worked fine up to 96 to 98%, when the "Recovering this PC X%" screen abruptly stopped and I got a blue screen saying something went wrong and the recovery failed.

Surface | Surface Go | Install and update

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  1. Anonymous
    2023-11-29T20:45:21+00:00

    K_059

    Thank you for posting in Microsoft Community.

    Based on the description you posted, you have an issue with Surface Go 3 wherein you already reset the device back to default using the recovery image and did not complete error (something went wrong no change are made.) This may be caused by the recovery image that you download possible is corrupted or not extracted properly or this is something to do with the SSD storage on your Surface device.

     Let’s work together in finding the best solution to this issue. To get started I will ask a few questions to further isolate the issue.

    • When you download the recovery image, did you also try to download the lower version of the recovery image and till not working?
    • When you install the recovery image on your Surface did you select remove everything or just remove files?

    Regarding the issue that you have if the recovery image fails when you install on your Surface. We can create a data eraser and then run on your Surface.

    We need to have another USB to create a data eraser. Please click this link to create data eraser and how to use it. Microsoft Surface Data Eraser (Surface) - Surface | Microsoft Learn

    After we download and complete the data eraser, turn off the device and then connect the USB recovery image you have and then reset the device again.

    After you complete the recovery image you are good to go. However, if still have same issue. This is already a issue on the SSD that need to be repair or replace.

    For this case, please see these articles below for more details in getting service for the Surface laptop:

    1. Go to Contact Us - Microsoft Support

    2.       Choose how you would like to get support for your Surface device.

    3.       Type in the problem you need help with.

    4.       Look at any available solutions offered and select Contact Support.

    You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

    Please tell me how it goes.

    Kind regards,

    Christopher

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  2. Anonymous
    2023-12-08T09:31:35+00:00

    Hello K_059

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link:Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Christopher

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