HARDWARE ERROR

Question

Sir,

I have a trading app. called "Speed pro". This programme is working properly except for a charting programme which is inside this Trading Programme.

When the concerned engineer tried to uninstall and reinstall the charting programme he could not do so because of the following error:  (I have pasted a part of error notification)

"15/11/2018 10:23 AM Application Error Faulting application name: AngelCharts.exe, version: 2.0.5.47, time stamp: 0x5ad07f03 Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x5ea0e53d Exception code: 0xe0434352 Fault offset: 0x001117d2 Faulting process id: 0x3794 Faulting application start time: 0x01d47ccd40098987 Faulting application path: C:\ODIN\Diet\Advance Chart\AngelCharts.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 5beaa3f9-c581-4965-9231-a3c6897ec0e2 Faulting package full name: Faulting package-relative application ID:"

Also, please see the following, in this connection:

Log Name:      Application

Source:        Application Error

Date:          15/11/2018 5:26:56 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Skanda

Description:

Faulting application name: AngelCharts.exe, version: 2.0.5.47, time stamp: 0x5ad07f03

Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x5ea0e53d

Exception code: 0xe0434352

Fault offset: 0x001117d2

Faulting process id: 0x3488

Faulting application start time: 0x01d47cda4e78b23c

Faulting application path: C:\ODIN\Diet\Advance Chart\AngelCharts.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: d28467d0-714f-4bc7-90dc-7828bd9266a4

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-11-15T11:56:56.407284200Z" />

<EventRecordID>8116</EventRecordID>

<Channel>Application</Channel>

<Computer>Skanda</Computer>

<Security />

</System>

<EventData>

<Data>AngelCharts.exe</Data>

<Data>2.0.5.47</Data>

<Data>5ad07f03</Data>

<Data>KERNELBASE.dll</Data>

<Data>10.0.17134.319</Data>

<Data>5ea0e53d</Data>

<Data>e0434352</Data>

<Data>001117d2</Data>

<Data>3488</Data>

<Data>01d47cda4e78b23c</Data>

<Data>C:\ODIN\Diet\Advance Chart\AngelCharts.exe</Data>

<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

<Data>d28467d0-714f-4bc7-90dc-7828bd9266a4</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

Please send me your solution/suggestion to rectify the error to my email "shivasgk@yahoo,com"

Thanks and Regards,

SADASHIVA

15TH nOV.2018

Answer 1

The only app you can install are apps from the store on the Surface RT        .

This app is apparently not available in the store