Share via

Surface Pro 6 - Camera is being used

Anonymous
2019-09-28T06:04:34+00:00

After a few months of using the new Surface Pro 6, I've noticed that my front-facing camera would occasionally turn on and being used (indicated by the red and white lights). I am not running any applications that would use the camera. It does go away when I restart it but it is still a continuous problem. Is there a reason for this? Am I being watched, getting hacked, or a virus?

***Moved from: Windows 10 / Performance & system failures***

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-10-01T09:36:34+00:00

    Is there a reason for this? Am I being watched, getting hacked, or a virus?

    The best way to be certain it isn't software or malware is to do a wipe and
    reset from a downloadable recovery image

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)  and download a recovery image for your Surface. You will need a 16GB USB stick
    formatted FAT32 (use a Windows computer).  Best to purchase and use a new,
    previously unused USB stick for this. Use FULL format and not quick format and
    give the volume a name like surfboot.. There are full instructions and a video
    at
    https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download

    0 comments