HID-compliant Pen Driver causing "phantom touches"

Question

The titles says it all. I haven't done any damage to my computer, I just booted it up today and there were rapid "pen-like" touches on the top left of the screen. When I applied pressure / when I began to restart the computer on the top left of the screen, I was able to move my mouse a little bit with my touchpad and disable a driver that I thought might be causing the issue. As soon as I disabled the "HID-compliant pen" driver, the issue went away and I can use my computer normally. But now I can't use my surface pens!

Thanks for any information you might have on this issue...

I removed the driver, but as soon as I reinstalled it online from the windows website the problem resurfaced - so I can't touch that driver right now.

Answer 1

Ryan,

Re-enable the driver. Then go to https://support.microsoft.com/en-us/help/316549...

If that does not work, can you please run

winver

and reply with the build number?

Let us know..

Answer 2

Thank you for the reply but 1) I'm unsure about reinstalling the driver, the input is continuous and it's difficult to do anything on the computer while it's happening and 2) the referred post is relevant, but is it relevant to specifically SURFACE PEN inputs? My touch screen is well calibrated and not having issues (hand touch), but the pen software specifically is the issue and the phantom touches even have the small white circle that a pen input has.

I'm on a deadline so I'll respond soon with diagnostic information! Thanks!

Answer 3

Ryan,

Your description is consistent with what a some other customers have reported and the calibration tool resolved it for some. You can certainly try the Surface Diagnostic Toolkit first https://support.microsoft.com/en-us/help/403723... - but with "phantom touches" we normally try the calibration tool first (and check to see if there is EM interference by asking you to go to an entirely different location and see if you still have the issue).